Our Promises

We want you to be delighted with what we do for you. We know your reputation is important to you.  That is why your order is backed by our D2D-Print Promises. We won't let you down.

Our Value Promise
Anyone can sell cheap printing and anyone can do nasty design for free.
That's not us. 'Design agency quality' artwork for well below what you'd typically pay.

We hope in this way, we make your marketing budget work harder by paying less, without compromising on your brand, your image and your very important marketing message.
That's us. Whether you are supplying your own files or designing online, we think it's a powerful combination. We think it's a better way.

We print predominantly on stock from sustained forests. We print on industrial quality B1 presses If you find a like-for-like package of design and printing, produced to the same standard as D2D-Print, at a lower price then we'd love to know more. Send us samples and we'll pay you a reward.

Our Delivery Promise
Whatever your deadline, we'll help you meet it.

Choose our Priority Service for quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Whatever you buy, it's all backed by our Delivery Promise.

In the unlikely event that part of your order isn't despatched on time we'll provide a credit of 20% of the items full value for each day that we're late in despatching. This credit can be redeemed off your next order.

Your order will be delivered by our preferred partners DHL.
They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.

Our Quality Promise
D2D-Print's UK factory is modern, efficient and operates to ISO9000.

Quality doesn't happen by accident; the D2D-Print website connects directly to our back-end production systems and indeed with TNT, our carriers, to ensure the whole production process is 'joined-up'.

We routinely audit our entire production process, so that we know that we're delivering not just the best value, but we're keeping our promises also.

If we make a mistake, then tell us. And we'll put it right immediately.

If that's no good, then of course, we'll give you a refund.

If you want to discuss any of our promises with us, please contact us.